FAQ

How Can We Help?

What If the Item I’m Interested in Is No Longer Available on the Site?
New items can sell out rather quickly, but we may get more soon! Please reach us via "Contact Us" sheet or email us for orders, and we will notify you once it becomes available. 


Can I Return Items That Were Purchased On Sale?
All items purchased on sale or marked down are final and cannot be returned unless faulty from The Daily Edit.

 

I Need To Change Something On My Order, How Can I Do That?
Once your order has been confirmed, we will not be able to make any changes. 

Can I change my shipping address after the order is dispatched?

No change of shipping address is allowed or the customer will be responsible for the possible loss of products


How Long Does It Take To Process My Return?
Once we have received your package, your refund will be processed within 14 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

When will my order be shipped? 
Most orders ship within 5 business days of purchase. Delivery times may vary due to availability of merchandise and courier service. Orders are not shipped on the weekends or holidays.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add info@the-daily-edit.com to your safe sender list.  

 

How can I choose what currency to pay in?

You may select the currency on the top of the page. The final conversion will be shown on payment page.

 

Question about pre-order items.

Please note that pre-order and back in stock items will take longer time and may vary due to availability of merchandise. These items may run no stock if merchandiser discontinue producing. Under this situation, we will process refund without any advance notice. We are sorry if this happened as this is what we cannot control.

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